Episode 182

COVID-19 Crisis Management


April 23rd, 2020

23 mins 57 secs

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About this Episode

    <p>On Episode 149, we’re talking about managing the crisis that is COVID-19. Rich Lyons, EVP and Digital Customer Experience Leader for North America at Capgemini. He’s an expert on e-commerce and the customer experience and these days he’s specializing in crisis management. In our chat, we discuss how e-commerce is positioned in the COVID world, the trends he’s seeing, how the current environment is pushing digital transformations and habits, and we zero in on the grocery segment.&nbsp;</p><p><strong>Links of Interest</strong></p><ul><li>Rich Lyons on <a href="https://www.linkedin.com/in/richardblyons/" target="_blank">LinkedIn</a></li><li><a href="https://www.capgemini.com" target="_blank">Capgemini</a></li></ul><p><br></p>